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Everyone has to have a policy for everything nowadays. We're no exception!
Take a deep breath, pour yourself a coffee and read on...

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What are cookies?

Cookies are small text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do different jobs, like building visitor statistics, letting you navigate between pages efficiently, remembering your preferences and generally improving your web site experience. We can split cookies into 4 main categories:

Category 1
Strictly necessary cookies

We do not use this type of cookie on our website.
These cookies are used to remember your preferences and to facilitate moving around a website which operates secure (or login-protected) area of a website.

Category 2
Performance cookies

By using our website and online services, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use a website. For example, they measure which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect any information that identifies a visitor: information these cookies collect is aggregated and anonymous; it is used to provide general visitor statistics and improve how a website works.

Category 3
Functionality cookies

We do not use this type of cookie on our website.
These cookies allow the website to remember choices you make (such as your user name and password) and provide enhanced, more personal features.

Category 4
Targeting or advertising cookies

We do not use this type of cookie on our website.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

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Creative-i-Design is committed to protecting the privacy of all individuals and organisations using this website.

INFORMATION COLLECTION & USE. Creative-i-Design does not store or collect any personal information about site users. Any information sent to us (messages, email addresses, personal data, etc) is kept in the strictest confidence and never disclosed to any third parties without your express, written permission. We do not give or sell information to any third parties. Ever.

LINKS. Where this website contains links to other sites, please be aware that Creative-i-Design is not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of other websites. Links to external websites will typically open in a new tab or window.

FEEDBACK. Feedback submitted online is used to improve our service. We try to respond to all feedback where a valid email address is included. This work is always carried out in the strictest confidence.

Wherever possible, Creative-i-Design is committed to the promotion and use of the most environmentally appropriate equipment and consumables. We recognise that any service industry might have an impact on the environment, and we aim to operate responsibly and with integrity.

The policy was established at the highest level of management, and is distributed to all members of staff. We aggressively source the most appropriate products from suppliers, and our waste-management policy ensures that wherever possible we recycle in a sustainable manner.

Where the use of inappropriate materials is unavoidable, we strive to encourage industry leaders, clients and suppliers to identify better, more sustainable products.


  • To comply with the very highest industry standards in environmental awareness and practice.
  • To communicate the policy with all levels of staff and to ensure full compliance across the company.
  • To review our policies and procedures on a regular basis.
  • To set clear objectives in partnership with our clients.
  • To work with suppliers who are equally committed to good practice.
  • To reduce waste and minimise pollution.
  • To reduce energy consumption by the use of energy-efficient products.

The following terms and conditions apply to all web site design services offered by Creative-i-Design.  By ordering services from Creative-i-Design you are agreeing to the following terms and conditions.

    1. The acceptance of a commission shall be deemed as a contractual agreement between the client and Creative-i-Design. 
    2. The copyright for all material supplied by the client and used in the construction of the client's web site, will remain with the client.  All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
    3. The copyright for all material provided by Creative-i-Design, such as HTML code, graphics, photographs and text, will remain with Creative-i-Design until such time as payment has been made in full, whereupon the rights will be transferred to the client. 
    4. Creative-i-Design makes every effort to design pages which display acceptably in the most popular current browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed.
    5. Creative-i-Design will endeavour to ensure that the site is fully operational.  It is expected that the client will do likewise before the site is taken live.  Any problems will be addressed when they have been notified to Creative-i-Design.  Any problems identified more than two months after the site has been taken live will be regarded as chargeable by Creative-i-Design.
    6. Creative-i-Design will endeavour to accommodate all aspects of a client's requests, both in terms of layout and functionality. However, it is recognised that there are technical limitations which may prevent specific elements being delivered exactly as specified. Creative-i-Design will identify those elements that cannot be delivered and will propose suitable or appropriate workarounds where required.
    7. Creative-i-Design will submit a client's website to several of the major search engines as part of the design commission.  If a client wishes Creative-i-Design to promote a web site as part of a separate Search Engine Optimisation commission, Creative-i-Design will make every reasonable effort to promote the website effectively but cannot guarantee high placings in search engine results.
    8. Creative-i-Design can accept no responsibility or liability if any search engine, online directory or search site, submitted to as part of a web site promotion commission, chooses not to list a client's web site. 
    9. Creative-i-Design will initially place the client's website on one of Creative-i-Design's development servers during in order that the client may view and comment upon the website's progress.  When both Creative-i-Design and the client agree that the website meets the criteria agreed during the commissioning process, Creative-i-Design reserves the right to invoice the client for the full amount due for the commission.  On receipt of payment, Creative-i-Design will publish the website on the client's server, or designated hosting service, or provide the source code for the site via a download (or CD-ROM) for the client to upload. 
    10. If the client elects to use an external hosting company for the web site, Creative-i-Design will make recommendations as to the most effective solution.  Where Creative-i-Design organises and sets up web site hosting, this will be renewed annually on behalf of the client and the costs invoiced as normal.  Should the client wish to discontinue the web site hosting organised by Creative-i-Design, it is the responsibility of the client to notify Creative-i-Design prior to the renewal.  Should the notification be made after the annual renewal, the full year's hosting will be payable.  Creative-i-Design cannot take liability for losses caused by any failure of service on the part of a hosting company. 
    11. Where Creative-i-Design holds a domain name in its client account on behalf of the client, the domain name will be renewed automatically and the costs invoiced as normal.  Should the client wish to discontinue the domain name registration held by Creative-i-Design, it is the responsibility of the client to notify Creative-i-Design prior to the renewal.  Should the notification be received by Creative-i-Design after the renewal, the renewal costs will be payable in full. Should the client fail to pay the renewal invoice, ownership of the domain will pass to Creative-i-Design, who will dispose of the domain as it sees fit.  Creative-i-Design reserves the right to take the client's site offline until all outstanding debts have been paid in full.
    12. On commencement of the commission, an initial payment of one half of the total quoted fee is payable to Creative-i-Design.  In the event that the total quoted fee exceeds £20,000, the initial payment will be one third of the total quoted fee with a further one third payable at a pre-agreed point in the Development Cycle. The remaining balance is payable in full when the site is taken live or the project is completed as specified, whichever is the sooner.  In the event that a project attracts a total invoice value below £750, the balance is payable in full on commencement of the project.  If at any point during the Website Development Cycle a client wishes to cancel, they may do so and will be invoiced a minimum of 50% of the remaining balance.  If more than 50% of the work has been completed by Creative-i-Design, or the commission is nearing completion or has been completed, 100% of the remaining balance is due.  In the event that the client decides they no longer want the site, the remaining balance will be payable in full.  Settlement of the initial payment implies acceptance of these terms.
    13. If, during the Development Cycle, the client does not supply the content required in order to complete the commission within a reasonable amount of time, Creative-i-Design will consider that the client wishes to cancel the commission. 
    14. Creative-i-Design expects settlement of invoices within 14 calendar days of submission.  Failure to do so may result in the site being removed until the account is settled in full.  In addition, Creative-i-Design reserves the right to charge interest at 8.5%.
    15. Any payment returned by the bank will incur a £50 administration charge for each occurrence.  This will be invoiced and will be added to the total outstanding debt owed by the customer.  In the event that the invoice amount remains unpaid, appropriate action will be taken to recover the debt.
    16. Creative-i-Design does not undertake to maintain or update a client's website as part of the design commission.  If a client wishes Creative-i-Design to maintain or update a web site as a separate commission, Creative-i-Design will negotiate with the client a maintenance contract appropriate to the amount of work required.  Web site maintenance may also be undertaken on a time-&-materials basis if the client so wishes. 
    17. Creative-i-Design reserves the right to alter prices at any time without notice.  If a client has commissioned any services from Creative-i-Design prior to a change in prices, that commission will not be subject to any increase, but any subsequent commission may be subject to an increase.  Changes to a commission may result in an increase or decrease to the fee quoted for the commission.
    18. Creative-i-Design reserves the right to refuse to construct a web site which we may judge as unfit due to content or otherwise.  This includes, but is not limited by, sites containing adult-oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws. 
    19. Creative-i-Design reserves the right to change or modify these terms and conditions.
    20. These terms are not negotiable.
    These terms and conditions are governed under English Law.  Any dispute must be settled under English Law.  By agreeing to these terms and conditions your statutory rights are not affected.

Last updated May 2016.